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Refund Policy

At Offleash SoCal, we take pride in the quality of our products and services. We understand, however, that sometimes a product may not be what you expected it to be. In such a case, we invite you to review our return policy below.

Return Eligibility:

Time Frame:

Items are eligible for a return consideration within 30 days of the purchase date.
 

Condition of Item:

Products must be returned in their original condition. This means they should be unused, unaltered, and in the same condition in which they were received.


Proof of Purchase:

A valid receipt or proof of purchase is required for all returns.
 

Non-Returnable Items:

Customized or personalized items.

 

Final Sale items.

Gift cards.

 

Process for Returns:

Contact Us:

Before sending the item back, please contact our customer service team at manager@offleashsocal.com. Our team will guide you through the process and provide any necessary forms.


Case-by-Case Evaluation:

All returns are subject to a case-by-case evaluation. We will notify you of the approval or rejection of your refund.
 

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
 

Refunds (if applicable):


Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

 

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at manager@offleashsocal.com and we'll instruct you on where to send everything.

Contact Us:

For more information about our return policy, please contact us at manager@offleashsocal.com

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